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Application Support Specialist

Sint-Niklaas, Vlaams Gewest, BelgiumSoftware Development

Job description

As an application support specialist, you are the rock-solid pillar of support for your fellow adventurers at edpnet, leveraging your technological expertise. Your role as a troubleshooter and guardian of the smooth operation of our in-house developed solutions is vital. The legendary customer service that our company is known for is in good hands with you. You forge strong bonds with your multidisciplinary colleagues to create unparalleled support and innovative solutions together.

"edpnet, say what?"

Edpnet is an unconventional telecom provider, active since 1999. "Internet-only" subscriptions with fast and truly unlimited internet at a fair price, no hassle - that's our thing. Add our reliable mobile telephony and data services, along with our legendary customer service, and you'll understand why we stand head and shoulders above the competition on Trustpilot.

Our developers form a small, growing team of professionals who believe that technology and a healthy dose of common sense are the best ingredients for creating exceptional software. We take pride in our in-house developed OSS/BSS system, which allows us to offer customized solutions and stay at the forefront of the telecom industry.

Here's what you will do:

  • You support your colleagues with our software solution, answering questions and resolving reported issues.
  • You analyze application problems from customers and ensure quick and effective solutions.
  • You collaborate with multidisciplinary teams, including developers, to investigate and resolve complex technical issues.
  • You accurately record support requests, solutions, and relevant information in the ticketing system.
  • You report recurring problems to the development team to continually improve our software solutions.
  • You train and guide colleagues in the effective use of our software solution.
  • You update your product knowledge to provide excellent support.
  • You contribute to the development and maintenance of support documentation and knowledge base articles.

Job requirements

And here's what you need for this role:

  • Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
  • Knowledge of databases and SQL queries for data analysis and investigation.
  • Excellent problem-solving skills and the ability to think analytically with a healthy dose of common sense.
  • The ability to effectively communicate technical information to non-technical users.
  • The art of working independently and managing multiple priorities in a fast-changing environment.
  • Excellent communication and collaboration skills.
  • Fluent knowledge of English and Dutch.

"Okay, but what do I get in return?"

In addition to good karma and a sense of humor in the workplace, you can expect:

  • Challenging and meaningful assignments, with the possibility of teleworking.
  • A close-knit team with an exceptional team leader.
  • Solid on-the-job training and ongoing coaching.
  • A decent salary that matches your experience.
  • Additional perks such as meal vouchers and health insurance.

"Great! When can I start?"

Send your motivation and CV via the button below, and you will hear from us soon!