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Head of Support

Sint-Niklaas, Vlaams Gewest, BelgiumSupport

Job description

Are you a Head of Support looking for a new challenge? If so, we want to hear from you!

We are currently seeking an experienced leader to join our dynamic team. As the Head of Support, you will be responsible for managing a team of support specialists who provide exceptional customer service to our clients.

Job requirements

With at least 5 years of experience in telecom support, you have a proven track record of leading a team to success. You are passionate about providing top-notch technical assistance to our clients, and you’re committed to delivering outstanding results.

Your responsibilities will include: 

  • managing and overseeing the customer support team;
  • developing and implementing strategies and processes to improve the quality and efficiency of support services;
  • establishing performance objectives, and tracking progress towards achieving them;
  • recruiting, onboarding, and mentoring support agents, as well as nurturing an environment where they can excel.

To be successful in this role, you have: 

  • excellent communication skills, both verbal and written; 
  • a very good command of French and English;
  • strong leadership and people management skills; 
  • great problem-solving skills;
  • the ability to make sound decisions under pressure;
  • hands-on experience of various telecom technologies such as xDSL, GPON, VoIP, SIP, DNS, email services, as well as mobile telephony.

In return for your hard work and dedication, we offer: a competitive salary, excellent benefits package, and a supportive environment where you'll have the opportunity to learn and grow.

If you're ready to take on this exciting challenge, please submit your resume today. We look forward to hearing from you!