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Service Delivery Officer

RemoteSINT-NIKLAAS, Vlaams Gewest, BelgiumService Delivery

Job description

How would we describe your job at edpnet, without the fuss? Making customers, partners, and colleagues happy. It's that simple.

And this is what your day looks like as a Service Delivery Assistant

You answer questions from colleagues and suppliers via email and internal chat. You systematically and meticulously follow up on your orders in the ticketing system until the customer's service is active. To ensure a smooth flow, you make minor corrections here and there before approving the orders.

"And who the hell is edpnet?"

You know Proximus and Telenet? We do roughly the same thing, but with happier customers and without the fuss. We are a quirky and independent telecom provider, since 1999. 'Internet only' subscriptions with fast and truly unlimited internet, without the fine print: that's our thing. Everything at a fair price, without hassle. And our strong, personal service? That might strongly depend on you soon!

Job requirements

This is what you're best at:

  • Taking care of orders down to the last detail, from receipt to invoicing.
  • Finding a solution to every question and problem of our customers (exception handling), and explaining that in layman's terms.
  • Communicating smoothly with customers and suppliers to deliver as quickly as possible.

And this is how you handle it:

  • punctual
  • strong in communication
  • as competent in French as in Dutch as you are in English
  • precise and aware of the actions you take
  • problem-solving in every situation

And what can you expect from us?

In addition to the good karma in the office, you can count on:

  • An exciting full-time job, with telework (once a week to the office).
  • A close-knit team, with a cream of a supervisor.
  • A solid on-the-job training, and continuous coaching.
  • A decent salary linked to your experience.
  • Extra-legal bells and whistles, such as meal vouchers and hospitalization insurance.

"Great! When can I start?"

Send us your motivation and CV via the button below, and you will hear from us soon!