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Support Engineer

Remote
  • Sint-Niklaas (or remote), Vlaams Gewest, Belgium
Support

Job description

Are you a tech-savvy problem solver who enjoys putting a smile on our customers' faces? Then strengthen our helpdesk team as a Support Engineer!

You ensure that our customers in Belgium and the Netherlands receive the technical assistance they need. You register incidents and service requests in our support platform and bridge the gap between our network engineers and our customers.

Job requirements

This is what you bring to the table:

  • At least 1-2 years of experience as a support engineer in telecom or IT, with experience in solving technical problems;
  • Basic experience with modems/routers, and knowledge of xDSL, GPON, VoIP, SIP, WAN/LAN, TCP/IP networks and DNS is a plus;
  • You can work with CRM systems and team tools, and you can quickly and accurately document all support activities;
  • You live in Belgium.

This is what you can do best:

  • You have strong analytical and problem solving skills;
  • You speak and write fluently Dutch and English.

And this is how you do it:

  • You work both independently and in a team;
  • You continuously strive to complete requests and incidents;
  • You are flexible in working hours (40h work week, working in shifts from Monday - Saturday between 8 am - 7 pm).

And most importantly, you are friendly to colleagues and customers

A positive attitude and willingness to help are essential for great customer service. We score 4.3/5 on Trustpilot, and you help us keep it that way.

What do you get in return?

You work in an attractive and compact company where everyone knows each other: you talk just as easily with your team manager as with your colleagues. You will receive a decent wage, meal vouchers, hospitalization insurance and free internet.

Would you like to join our team? Quickly press the button below and let us hear from you!

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