The Customer Care department is the backbone of any company. If everything runs smoothly there, the road to success is wide open. And as a Customer Care Officer, you will be our company's main point of contact. You will work directly with our private and business customers to answer their questions or provide additional support where needed. Are you a smooth-talking team member with a backbone? Then read on!
edpnet? Never heard of them!
You've never heard of edpnet? We haven't heard of you either. And that doesn't matter, because at edpnet, you won't find any ego-trippers. As a smart alternative to the big telecom operators, we stick together like birds of a feather. We are a compact, young and dynamic team that you can really count on. You talk straight to your manager, who gives you feedback and coaches you in an open and informal atmosphere. We've got your back at the back office!
Would you still like a word of explanation? Well, we are a self-willed and independent telecom provider, since 1999. We specialise in 'internet only' subscriptions, with fast and truly unlimited internet, without the small print. Everything at a fair price, without fuss. Let the telecom giants unpack, they won't unpack us. You, on the other hand, can pack us off every day with the skills listed below.
Did someone say "smooth"?
Are you our backbone?
Underneath your angelic communication is a devil with a backbone. With your technical insight, you process a lot of information quickly, in a structured and well-organised way as if it were nothing. You make watertight quotations that convince, and you take care of all your inbound and outbound sales files like a mother hen. In addition, you do not get easily upset by dissatisfied or even verbally aggressive customers (there are some naughty people who dare to do that).
Because you like to keep an overview, here's what we're looking for:
Besides skills, you have a pearl of a personality:
Is there something in return?
Besides the good karma that edpnet exudes, you can count on:
And now we are looking forward to hear what you have to say. Please respond to this vacancy asap and dazzle us with a fiery explanation of your sparkling skills and your radiant personality!